Last updated: June 1, 2026
By accessing or using PollyReach ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
PollyReach provides a cloud-based voice calling API that enables AI agents to make and receive real phone calls. The Service includes:
You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms.
When you register for the Service, you will receive an API token. You are responsible for:
You agree not to use the Service to:
The Service is designed for legitimate business use cases such as restaurant bookings, customer support, appointment scheduling, and similar professional purposes.
Payment processing is handled by Waffo Pancake as our payment processor, with Creem as our Merchant of Record. By using the Service, you agree to:
For Pay As You Go plans, fees are charged per minute of call time at $0.50/min. Credits do not expire within your active usage period. For Pro plans at $99/month, you receive 300 minutes per month and your subscription renews automatically at the end of each billing period unless cancelled.
We offer refunds in the following circumstances:
To request a refund, contact us at support@phoneai.tech. Refund requests are processed within 14 business days.
You may cancel your subscription at any time by:
Upon cancellation, you will retain access to the Service until the end of your current billing period. Unused credits will remain available for 30 days after cancellation.
All content, trademarks, and intellectual property related to PollyReach are owned by us or our licensors. You may not reproduce, distribute, or create derivative works without our express written consent.
PollyReach is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages.
The Service relies on third-party telecom providers. We are not responsible for:
We may modify these Terms at any time. We will notify you of material changes by posting the updated terms on our website. Your continued use of the Service after changes constitutes acceptance of the new terms.
These Terms are governed by the laws of the jurisdiction in which our company is registered, without regard to conflict of law principles.
For questions about these Terms, please contact us at:
Email: support@phoneai.tech