1. Scope
This Acceptable Use Policy applies to all content generated through PollyReach's AI voice agent services, including but not limited to: voice calls, transcriptions, summaries, and any other outputs produced by the Service.
2. Content Standards and Prohibited Categories
PollyReach explicitly prohibits the generation of the following six categories of content:
- Adult/Pornographic Content - Any sexually explicit material
- Violence/Gore - Content depicting or promoting physical harm
- Hate Speech - Content targeting individuals or groups based on protected characteristics
- Child Safety (CSAM) - Any content involving the sexualization, exploitation, or harm of minors
- Deepfake/Impersonation - Content impersonating real individuals without consent
- Copyright/Trademark Infringement - Content violating intellectual property rights
2.1 Zero Tolerance Violations
The following violations result in immediate permanent account termination and may be reported to law enforcement:
- Child sexual abuse material (CSAM) or any sexual content involving minors
- Terrorist content or content promoting violence against groups
- Content facilitating the manufacturing of weapons of mass destruction
- Content promoting genocide or ethnic hatred
- Non-consensual deepfake sexual content targeting real individuals
3. Content Moderation
PollyReach employs a multi-layered content moderation system:
- Input Filtering: All prompts are scanned for prohibited content before processing
- Output Filtering: Generated content is screened before delivery
- Pattern Analysis: Anomalous API usage patterns are monitored
- Human Review: Flagged content undergoes manual review by our trust and safety team
We use automated content safety filters to detect and prevent prohibited content from being generated or distributed.
4. Content Classification
| Level |
Description |
Response Time |
Action |
| L1 - Critical |
Child safety, terrorism |
Within 2 hours |
Immediate ban + law enforcement report |
| L2 - High Risk |
Severe violations |
Within 24 hours |
Content removal + account suspension |
| L3 - Medium Risk |
General violations |
Within 3 business days |
Warning + content removal |
| L4 - Low Risk |
Minor violations |
Within 5 business days |
Warning + modification request |
5. Reporting Violations
If you become aware of any prohibited use of PollyReach, please report it immediately to:
Confidentiality: Reporter identity is kept strictly confidential. All reports undergo independent and objective review.
Anti-Abuse: Malicious or false reports will be documented and may result in report creator's account termination.
6. Enforcement Actions
If you violate this policy, PollyReach may take the following actions:
- Content Warning: Written notice requesting content removal or modification for first-time minor violations
- Content Removal: Prohibited content will be removed from our systems
- Feature Limitation: API call limits or model access may be reduced
- Account Suspension: Temporary suspension pending review for L2 violations or accumulated minor violations
- Permanent Termination: Permanent termination of access for L1 violations or multiple L2 violations
- Legal Action: Reports to law enforcement for suspected illegal activity
7. Appeals Process
If you believe a moderation decision was made in error, you may submit an appeal within 14 days of receiving the notice:
- Appeal email: appeal@phoneai.tech
- Review timeframe: Within 10 business days
- Review process: Independent reviewer not involved in the original decision will re-examine the case
8. Policy Updates
We may update this Acceptable Use Policy from time to time. Major changes will be communicated at least 15 days in advance. Continued use of the service constitutes acceptance of the updated policy.